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Privacy Policy for GollyCRM

Last updated: 31 Dec 2026

1. Information We Collect

1.1 Information You Provide to Us

We may collect information that you voluntarily provide, including but not limited to:

• Company name, contact person name
• Email address, phone number
• Login credentials and account information
• Billing and payment information
• Support tickets, chat messages, and communications
• Content uploaded to GollyCRM (documents, FAQs, scripts, prompts, images, or data)

1.2 Customer & End-User Data

When you use GollyCRM to interact with your customers, we may process data on your behalf, including:

• Customer names, phone numbers, email addresses
• Chat conversations, call transcripts, and messages
• Lead and inquiry details
• Interaction history and timestamps

This data is processed strictly according to your instructions as a data controller.

1.3 Automatically Collected Information

We may automatically collect:

• IP address, browser type, device information
• Usage logs, access times, pages viewed
• Performance and diagnostic data
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information to:

• Provide, operate, and maintain GollyCRM
• Enable AI chatbot, CRM, and automation features
• Improve system performance and user experience
• Manage accounts, authentication, and access control
• Provide customer support and technical assistance
• Process billing and payments
• Monitor usage, security, and compliance
• Comply with legal and regulatory obligations

We do not sell personal data to third parties.

3. AI & Automated Processing

GollyCRM uses artificial intelligence to:

• Generate chatbot responses
• Analyze conversations and intent
• Assist with lead management and automation
• Improve response quality and efficiency

AI processing may involve analyzing text, voice, or structured data. All AI outputs are generated automatically and should be reviewed by users where required.

We do not use your private data to train public AI models.

4. Data Sharing & Disclosure

We may share information only in the following circumstances:

4.1 Service Providers

With trusted third-party providers who assist us in:

• Cloud hosting and infrastructure
• AI and data processing services
• Communication services (e.g. messaging, voice)
• Payment processing
• Analytics and monitoring

These providers are contractually bound to protect your data.

4.2 Legal Requirements

We may disclose information if required by law, regulation, court order, or governmental request.

4.3 Business Transfers

In the event of a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

5. Data Security

We implement reasonable administrative, technical, and organizational measures to protect your data, including:

• Access controls and authentication
• Encrypted data transmission
• Secure cloud infrastructure
• Monitoring and logging

However, no system is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal data only for as long as necessary to:

• Provide the Services
• Fulfill contractual obligations
• Comply with legal and regulatory requirements

You may request deletion of your data, subject to applicable laws and contractual obligations.

7. Your Rights

Depending on applicable laws (including Malaysia's PDPA), you may have the right to:

• Access your personal data
• Correct or update inaccurate data
• Request deletion of your data
• Withdraw consent (where applicable)
• Object to certain processing activities

Requests can be submitted via the contact details below.

8. Cookies & Tracking Technologies

GollyCRM may use cookies or similar technologies to:

• Maintain sessions and authentication
• Analyze usage patterns
• Improve performance and reliability

You may control cookies through your browser settings.

9. Third-Party Links & Integrations

GollyCRM may integrate with third-party platforms (e.g. messaging apps, CRM tools, payment providers).

We are not responsible for the privacy practices of third-party services. Please review their privacy policies separately.

10. Children's Privacy

GollyCRM is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

Continued use of the Services after changes constitutes acceptance of the updated policy.

12. Contact Us